Return or replacement

We hope that you will be satisfied with your purchase! If you are not completely satisfied, you can return it within 30 days after receipt of products for exchange or refund.  Only packaged products can be returned.

Here’s the return description:

  • Items must be unopened. We cannot accept products that are opened or used.
  • If your return is approved, you will receive the price for the purchased item and a sales tax refund. We will issue a refund to the bank card you used for the purchase.
  • We do not refund shipping and special handling charges for returned merchandise.
  • Customized products are nonrefundable. If you are not satisfied with the product, return the unused portion for a one-time replacement.

How to return items

Please fill in the enclosed return form and return it and the products to us.

It will take approximately 2 weeks for us to process your return.

If you have any questions about returns, please contact us.